Privacy and cookie statement
Privacy
Kramp Groep B.V. is responsible for processing personal data received from visitors through email, phone, or website use. In this privacy and cookie statement, we explain how we handle this personal data.
What personal data do we collect and what do we use it for?
We process your personal data for the following purposes:
- Delivery of your order
For your order, we need your (company) name, email address, address(es), payment details, and sometimes your phone number to fulfill the contract. These details are needed to execute your order, keep you informed, and make the process as smooth as possible. - My account
To create an account on our website, you must provide certain information, including your (company) name, address(es), phone number, email address, delivery and payment details, and interests. We store this data in our systems. Additionally, we save data about your previous orders for easy retrieval through your account. We process this personal data to facilitate and improve our services. - Our customer service
To assist you quickly via our customer service, we use the personal data you provide and make notes of the conversation. These notes about your contact with us are saved to help answer your questions, prepare analyses, and improve our services. - Repair/warranty/returns
We offer several services for the repair, warranty, and return of our products. To determine if your product is eligible for warranty or repair, we use your order details and the personal data provided by you. - Newsletters
Through our newsletters, we keep you updated about our offers, promotions, and product range. We compile the newsletters based on your personal data, such as your previous orders and browsing behavior, to make the content more relevant to you. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of the newsletter. - Contests
If you participate in a promotion or contest, we ask for some information such as your name, address, and email address. We also ask for your permission to process this information, possibly by third parties, for the promotion/contest and to compile analyses based on the collected information. This allows us to carry out the promotion and announce the winner(s). We also measure the response to our marketing campaigns in this way. - Personalized ads and offers.
We may collect and analyze your data when you visit our website to complete a customer profile to make suitable product offers for you. We categorize these customer profiles to analyze your interests and personalize your offers, including through personalized ads. - Improving our service
We continually strive to improve our website, service, and offers. We, or a third party we engage, may contact you to invite you to participate in a customer or market survey. We use the following personal data for this research: your name, email address, and responses to the questionnaire. - Creditworthiness check
When you become our customer and pay on account, we, or third parties engaged by us, may check your creditworthiness. We may also store and process your personal data to prevent abuse or illegal activities on our website. We are obligated to provide this information under, for example, governmental or judicial regulations or if necessary for a legal (criminal) proceeding.
How do we handle the confidentiality of personal data and the provision of this information to third parties?
We value your trust and will handle your data with the utmost care. We will take appropriate security measures to limit misuse and unauthorized access to your personal data. We ensure that only necessary persons have access to your data, that data access is shielded, and that our security measures are regularly checked. We also do not keep your data longer than necessary to achieve the purposes mentioned in this privacy and cookie statement.
We only make your data available to third parties when we are legally allowed or required to do so. We reserve the right to share your data with our subsidiaries.
Our employees and third parties engaged by us are required to respect the confidentiality of your data, adhere to applicable privacy laws, and adequately secure your data. We have entered into appropriate agreements with these third parties. We only use third parties outside the European Union when these parties offer the same level of protection as required within the European Union.
Note: Our privacy and cookie statement does not apply to third-party websites linked to our website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend reading the privacy statement of these third-party websites before using them.
Cookies
How does this website use cookies?
We use cookies or similar technologies on our website, where a small text file is sent to and stored on your computer, tablet, and/or mobile during your visit. For ease of reading, all such techniques are hereafter called 'cookies.'
When using the website www.kramp.com, the following cookies are placed:
- Technical or functional cookies These are necessary cookies for the website to function. For example, these cookies ensure that your preferences, such as location and language settings, are remembered and that your digital shopping cart is kept during online shopping. According to the cookie law, consent is not required for this category of cookies.
- Analytics cookies To determine which parts of www.kramp.com are most interesting to our visitors, we continuously measure how many visitors come to our website and what is most viewed. The recorded information is not traceable to individuals and is only used for statistical insights. This information helps us optimize and make our website more user-friendly. We ask for your consent for these cookies through our cookie banner.
- Other cookies To enable you to share web pages via social networks, build customer profiles, and personalize newsletters, offers, and advertisements via various channels, we use third-party cookies. We ask your consent for these cookies through our cookie banner.
Cookie settings
You can choose which types of cookies you give consent for. You can change previously made cookie settings or withdraw your consent. Privacy Preference Center
For which cookies do we ask your consent?
Below is an overview of the cookies we use in addition to technical and functional cookies. Some cookies we use ourselves, but for other cookies, we engage third parties. These parties act on our behalf and we decide what happens with the cookies. There are also cookies that are placed and used solely by third parties. We have no control over these third parties and how they handle your data. For more information on how these third parties handle cookies, we refer to the relevant privacy statement.
Note: The privacy statements of third parties may change regularly.
Cookie List
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
| Cookies | Cookie Subgroup | Lifespan | Cookies used | Description |
| CAT_BROWSING_TYPE | www.kramp.com | Session | First Party | Stores the browsing type for category filtering. |
| isLoggedIn | www.kramp.com | Session | First Party | Determines if the user is currently logged in. |
| permissions | www.kramp.com | 365 Days | First Party | Stores user permissions to access certain functionalities. |
| KOS | www.kramp.com | 365 Days | First Party | Stores session status for user authentication. |
| GF_ACTING_AS | www.kramp.com | 365 Days | First Party | Stores impersonation information for customer service sessions. |
| refreshToken | www.kramp.com | 365 Days | First Party | Stores the token used to refresh user login without re-authentication. |
| cookietest | www.kramp.com | Session | First Party | Common cookie name could have a number of different origins. Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies.Common cookie name could have a number of different origins. Where this is first party and a session cookie, its most likely to do with checking to see if the browser is set to block or allow cookies. |
| ACTING_AS | www.kramp.com | 365 Days | First Party | Indicates the user is acting as another user (e.g., delegated access). |
| GAESA | www.kramp.com | 29 Days | First Party | Internal cookie used for session analytics. |
| idToken | www.kramp.com | 365 Days | First Party | Stores user authentication token after login. |
| theme | www.kramp.com | 365 Days | First Party | Stores the selected visual theme (e.g., light/dark mode). |
| features | www.kramp.com | A few seconds | First Party | Stores enabled feature flags for the current session. |
| _gali | kramp.com | A few seconds | First Party | Google Analytics – Used to distinguish users. |
| OptanonConsent | kramp.com | 364 Days | First Party | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. |
| _gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx | kramp.com | A few seconds | First Party | Google Analytics |
| _gat_UA-nnnnnnn-nn | kramp.com | A few seconds | First Party | Google Analytics Cookies |
| OptanonAlertBoxClosed | kramp.com | 364 Days | First Party | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a normal lifespan of one year and contains no personal information. |
| _ga | kramp.com | 729 Days | First Party | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. |
| USER_LOCALE | kramp.com | 365 Days | First Party | Stores the user’s preferred language and locale. |
| _ga_xxxxxxxxxx | kramp.com | 729 Days | First Party | Google Analytics cookie used to persist session state. |
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
| Cookies | Cookie Subgroup | Lifespan | Cookies used | Description |
| _gid | kramp.com | A few seconds | First Party | This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited._gid |
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
| Cookies | Cookie Subgroup | Lifespan | Cookies used | Description |
| CAT_DISPLAY_MODE | ci.kramp.com | Session | First Party | Stores the user’s display preferences for product categories. |
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
| Cookies | Cookie Subgroup | Lifespan | Cookies used | Description |
| _fbp | kramp.com | 89 Days | First Party | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers |
| li_gc | linkedin.com | 179 Days | Third Party | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. |
| li_sugr | linkedin.com | 89 Days | Third Party | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. |
| UserMatchHistory | linkedin.com | 29 Days | Third Party | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. |
| AnalyticsSyncHistory | linkedin.com | 29 Days | Third Party | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. |
| lidc | linkedin.com | A few seconds | Third Party | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. |
| bcookie | linkedin.com | 364 Days | Third Party | This domain is owned by LinkedIn, the business networking platform. It typically acts as a third party host where website owners have placed one of its content sharing buttons in their pages, although its content and services can be embedded in other ways. Although such buttons add functionality to the website they are on, cookies are set regardless of whether or not the visitor has an active LinkedIn profile, or agreed to their terms and conditions. For this reason it is classified as a primarily tracking/targeting domain. |
| VISITOR_INFO1_LIVE | youtube.com | 179 Days | Third Party | This cookie is used as a unique identifier to track viewing of videos |
| YSC | youtube.com | Session | Third Party | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
| VISITOR_PRIVACY_METADATA | youtube.com | 179 Days | Third Party | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
| TESTCOOKIESENABLED | www.youtube.com | A few seconds | Third Party | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. |
| test_cookie | doubleclick.net | A few seconds | Third Party | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange |
| IDE | doubleclick.net | 389 Days | Third Party | This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange |
The Kramp app for iOS and Android
You can also use the Kramp Mobile app for iOS and Android. The app is offered via the Apple App Store or the Google Play Store. In the Kramp Mobile app, we use similar techniques regarding cookies for the aforementioned purposes. In the context of the app, we apply the following solution for functional purposes:
- Firebase. Using this Google solution, Kramp collects and analyzes browsing information. Read more about this service: Global Terms of Service - Google Analytics
To offer, update, and install the Kramp Mobile app, we must use the Apple App Store and the Google Play App Store.
How can cookies be enabled, disabled, and deleted?
You can set your computer's browser to not receive cookies during your visit to our website. You can also choose to manually remove cookies before their expiration date. Check your browser's settings and instructions for this. However, in case your browser rejects cookies, you may not be able to use all the features of our website or access certain parts.
Can this privacy and cookie statement be modified?
Our privacy and cookie policy may be expanded or changed in the future. We reserve the right to adjust this privacy and cookie statement. Changes will be published on this website. You can consult this statement on the website for more information. We recommend regularly reviewing this statement to stay informed about changes.
What to do if you have complaints about data processing by Kramp Groep B.V.?
Of course, we are happy to help if you have complaints about how we process your personal data. Under privacy law, you have the right to file a complaint against our processing of your personal data. You can do this with the competent supervisory authority in your country.
How can you contact us to view, modify, move, or delete your personal data?
You have the right to view, modify, move, or delete the data we have collected about you. You can directly contact us by email via dataprotectionofficer@kramp.com.
How can Kramp Groep B.V. be contacted?
If you still have questions and/or comments after reading our privacy and cookie statement, you can contact us using the information below.
Kramp Groep B.V.
Address: Breukelaarweg 33, 7051DW, Varsseveld
Tel + 31-(0)315-254 299
E-mail: sales.nl@kramp.com
VAT no.: NL 0054.35.511.B.03
Chamber of Commerce: 09076324
Version January 2025